If you log in to your account when you place your order, the system will automatically send you confirmation of shipping and the tracking number. If you don't log in, this doesn't happen. You are welcome to call our customer service line: 888-561-8068 and we can check the status for you. Our normal hours are 9-5 PST, Monday-Friday.

While you are placing your order the items in your cart show your current quantity. Just change the quantity number and then hit your tab key. The quantity and price will automatically update. If you want to remove the item from your order, just click on the remove under the quantity box, click OK in the popup to confirm and the item will be deleted and your cart updated. If you need to remove an item after you have submitted an order, please call our customer service line: 888-561-8068 and we will assist you.

Once you have submitted your order to protect you from unexpected charges to your credit card, it will not allow us to add items to your order. Please create another order with the items you would like to have and in the special instructions box on the checkout page, that you would like both orders shipped together. We will credit your account so that you only pay one shipping charge. You can also call our offices and we can assist you in placing the second order without paying shipping charges. 888-561-8068.

To track your order always log in. If you do this you can log in to your account and see what the status of your order is. You will be emailed the tracking number, but you can also access this by logging into your account and checking it there.

Always make sure you have a safe place for your order to be delivered and that your post person or delivery driver knows your preferences. Rarely the shipment provider will "loose" a package. Usually, it is just taking a detour and will show up. Adverse weather conditions can and do delay packages.

A lost package notice cannot be filed for two weeks from time of shipment. We know this is stressful and we want to help. Please let us know if you run into a missing package situation and we will do our best to assist you on it. Email shipping@estheticsnw.com or call us at 888-561-8068.

If you need product in a hurry, we can place another order and ship it out to you. When the lost package shows up please simply refuse it or return it to the post office as refused and they will return it to us at no charge. When we receive it, we will credit your account.

It's also important to know that both UPS and USPS do not count Saturdays, Sundays or holidays as business days when calculating your expected delivery.

First please check the package carefully. In our experience a tightly packaged box is more resistive to damage and breakage. If you order a heater and wax, please look in the heater for your product. Our shipping manager has gotten very good over the years at finding places to tuck product.

If an item is missing, please call our offices right away so we can assist you: 888-561-8068 or if you have phone challenges, send an email to sales@estheticsnw.com. Our office lines are not able to accept text messages.

Before calling, please check what you received with the product description or list of kit components. Once in a while Cirepil will show a tote in a kit but the kits we receive may not have them. We make every effort to avoid this situation. Please call us and let us see what we can do to help you: 888-561-8068.

Usually, if we have a backorder situation we are waiting for delivery of product. You will receive an email from our office advising you of the situation. We would be happy to send a different size if we have that in stock or substitute if you need something immediately.

Products manufactured in Europe sometimes get out of stock and a delay can be longer. In this case, as soon as we know we make the product unavailable to order. If the product you want is not available to order, please select an alternative or call us and we will help you find a substitute until the product is back in stock.

Across the very top of the page are some options. Click on the option that says Create an Account. Creating an account will allow you to:

• Check out faster
• Save multiple shipping addresses
• Access your order history
• Track new orders
• Save items to your wish list

Fill in your personal details and create a password. If you are a licensed esthetician, cosmetologist or salon owner, please provide your professional license to be upgraded to our Preferred Professional Status.

Click the Create My Account button and that's it. You're done.

Click on either the My Account or Sign In tabs at the very top of the page. Once signed in click on your account details and make the modifications you need. Click submit and you're done.

Esthetics NW offers a great flat rate shipping fee of just $8.50 to the continental US. Order one item or 100, your price doesn't go up. Take advantage of this great offer and SAVE $$$. Most orders ship via Priority mail and arrive in 1-3 days of shipping. Large, heavier shipments come UPS ground and depending on your location can take 2-10 days. So you can guesstimate how long it will take to arrive where you are located, our shipping office is west of Portland, OR in the 97148 zip code.

This does not include any express shipping charges. Overnight orders must be received by 10AM and fees can run in excess of $50. Plan ahead, order early, save money and stress.

No problem. Simply click the "I forgot my password" button on your log in page and our system will automatically send you a link to reset your password. Just follow the prompts.

If you received an incorrect or defective product, please send us an email: sales@estheticsnw.com, or give us a call: 888-561-8068. Let us know what is incorrect. Mail us the product and we will mail you the correct item. If you receive a defective product, (we hope this never happens), please call us and we will send you a replacement product at no charge. Please do this within the first 30 days of receiving the order. We apologize and hope you will forgive us.

If you have decided you don't want what you ordered please return the product to our shipping offices: Esthetics NW 19450 NE Deach Rd. Yamhill, OR 97148. Please include a copy of your invoice or packing slip. Please note: Returns for merchandise shipped as ordered, in resalable condition, will be subject to a 20% restocking fee to cover the costs of handling and credit card bank merchant charges. Shipping fees, trial size products and opened consumable products are not refundable. Federal regulations require any returned cosmetic/makeup products be destroyed. They cannot be resold.

Please contact us before ordering if you have questions about a product, we will be happy to assist you. 888-561-8068.

Our return policy is listed both here and under the tab that says Shipping and Returns. Returns for merchandise shipped as ordered, in resalable condition, will be subject to a 20% restocking fee to cover the costs of handling and credit card bank merchant charges. Shipping fees, trial size products and opened consumable products are not refundable. Please contact us before ordering if you have questions about a product, we will be happy to assist you.

Should an order be shipped incorrectly, it will be corrected at no extra charge to the consumer. No returns more than 30 days from the invoice date. All claims for damaged goods must be made upon receipt of said goods. THE CARRIER MUST BE NOTIFIED WITH A CLAIM REPORT IMMEDIATELY. Your order with our company indicates acceptance of our policies.

Please contact shipping@estheticsnw.com or call 888-561-8068 if you have any questions.

When your order ships partly depends on when you place it. Orders received Friday afternoon, Saturday or Sunday will not ship until the first of the week. Typically orders received later in the day do not ship will go out on the next shipping day. Our website states orders will ship in 3-5 business days, but often they ship much quicker. Shipping depends on many factors, but be assured, we will get it out to you as quickly as possible. If you are ordering wax products please allow ample time for us to get you your supplies. Overnight orders must be received by 10AM and can cost $50 and up depending on weight. Plan ahead, order early, save money and stress. Our $8.50 flat rate shipping does not apply to express orders.

Esthetics NW is located in Oregon where there is NO sales tax. Therefore we do not collect sales tax from our customers.

Please call us 9-5 Monday - Friday, Pacific time and we will be happy to review your charges with you. 888-561-8068.

If you logged in to your account when you placed your order all you need to do is to log in to your account. Go to your order history and print out any documents you need. If you placed the order without logging in, please call us at 888-561-8068 and we will assist you. We can only resend invoices/receipts to the email account associated with the order. Please keep your email accurate.

This will depend on the type of credit issued. Some credits are on your Esthetics NW account. When you log into that account you will be able to see credits on your file. This happens immediately upon issue.

Credits to credit cards for returned merchandise are issued on goods received back to our offices. Please allow us time to receive them.

If you have any questions, please call us at 888-561-8068. If you get our message system, please leave a message, we will call you back as we may be away from the desk or on the line with another client.

Esthetics NW offers two convenient ways to find your products. A menu on the left side bar has drop downs and will help you screen offerings to find what you are looking for.

We also offer a search box in the upper right hand corner of our banner. Fill in your key words and search. Generally the fewer the words used the better the result.

You can navigate the site either by using the left-hand side bar menu with its drop downs or by using the search box.

You can purchase a gift certificate from every page on our website. If you look at the very top of the page the middle item is Gift Certificates. Click on it and the Gift Certificate purchase form is there. Simply fill in the Recipient and Purchaser information, then fill in the amount and add the item to your cart. You may purchase a gift certificate for any amount from $20.00 to $1000.00. Check out in the normal manner.

To redeem a gift certificate, have fun and go shopping. Be sure to do this logged into your account. Once you have your items in the cart click on the checkout button. On the confirmation page, before you submit, you will find a box labeled "Redeem a gift certificate or coupon" Enter your gift certificate code in the box. It will recalculate your order totals and the amount owing will be reduced by your gift certificate amount.

Have fun and go shopping. Once you have all your items in your cart, click on the Go to Checkout tab. When you reach the confirmation page you will find a box under the order totals labeled "Redeem a gift certificate or coupon". Fill in your coupon code. Your totals will be recalculated to reflect your discounted price.

Please contact us via our Contact Us page.